B2B Customer, Production and Platform Terms

1. Provider, scope and business-customer restriction

These Terms govern the business relationship between the provider identified above ("Voicfy") and customers using voicfy.com or the Voicfy application to request, order or manage voice-over production, post-production and related platform services.

Voicfy contracts exclusively with entrepreneurs, companies, public-law entities and persons acting for purposes attributable to their trade, business or independent profession. Consumers may not place orders. By creating a paid order, the customer confirms its business status and that the person acting for it is authorised to bind it.

Conflicting customer terms apply only if Voicfy expressly accepts them in text form. Individually agreed project terms take precedence over these Terms for that project.

2. Accounts and platform use

Account information must be complete, current and accurate. Login credentials are personal and must be protected against unauthorised use. The customer is responsible for activity performed through its account unless it promptly reports misuse and is not responsible for it.

The platform may be used only for lawful business purposes. Automated extraction, security circumvention, interference with the service, unlawful content and use that infringes third-party rights are prohibited.

3. Voicfy is the customer's contractual production partner

For paid production orders, the customer contracts with Voicfy. The selected voice actor or other production professional performs as Voicfy's independent contractor or subcontractor and does not become the customer's contractual service provider merely because the parties communicate through the platform.

Voicfy remains responsible to the customer for the agreed production service and may select, replace and coordinate contractors where reasonably necessary to perform the project. Payment to Voicfy discharges the customer's payment obligation for the ordered service.

4. Requests, quotes and contract formation

A project request invites quotes and does not itself create a paid production contract. A displayed quote describes the selected voice, scope, usage information, contractor fee, Voicfy service fee and any separately identified production services.

By confirming the order and proceeding to payment, the customer submits a binding offer to Voicfy for the displayed project scope. The production contract is formed when payment succeeds and Voicfy confirms the booking in the application or by email. If payment fails or Voicfy cannot accept the order, no paid production contract is formed and any temporary selection may be released.

Changes requested after booking require Voicfy's confirmation and may change the price, schedule or usage licence.

5. Project scope and customer cooperation

The project record, accepted quote and booking confirmation define the language, script, voice role, expected duration, production category, intended usage, delivery requirements and any post-production included in the order.

The customer must provide final, lawful and technically usable scripts, pronunciation guidance, references and approvals in time. Delays, extra recordings or costs caused by incomplete, incorrect or later-changed materials may require a revised schedule and additional quote.

Voicfy may reject instructions or materials that are unlawful, misleading, discriminatory, unsafe or reasonably likely to infringe rights or platform policies.

6. Prices, taxes, payment and invoices

Unless expressly labelled otherwise, project prices shown before Checkout are net prices exclusive of VAT or comparable transaction taxes. Applicable tax is calculated from the customer's validated billing information and tax identifiers and is displayed in Stripe Checkout before payment.

The customer must provide its correct legal name, billing address, country and, where applicable, valid VAT or tax identification. Voicfy may correct tax treatment when information is incomplete, invalid or inconsistent and may request supporting evidence.

Payment is due at booking and processed through the payment methods offered in Checkout. Voicfy issues the customer invoice for the complete Voicfy service. Contractor compensation is handled separately by Voicfy.

7. Delivery, review and acceptance

Voicfy delivers recordings through the tracked project workflow unless another delivery method is agreed. Delivery dates are binding only when expressly confirmed as such; otherwise they are good-faith estimates dependent on timely customer cooperation.

The customer must review a delivered final recording without undue delay. The application normally provides a 14-day review period. The customer must approve the recording or submit a specific, project-related defect notice through the available dispute process within that period.

Use, publication or distribution of the recording constitutes acceptance except to the extent a hidden defect could not reasonably have been identified. Statutory rights for proven defects remain unaffected by project acceptance.

8. Corrections, creative changes and cancellations

Voicfy will correct material deviations from the agreed script, pronunciation guidance or technical delivery specification within a reasonable period. Changes of script, direction, timing, pronunciation instructions or intended usage after recording are new scope and may be charged separately.

A cancellation before production begins may be accepted without production charges, subject to non-recoverable payment or third-party costs. After casting, booking or production begins, Voicfy may charge the work already performed, committed contractor fees and other non-recoverable costs. Project-specific cancellation terms shown before booking prevail.

9. Licence to the final recording

After full payment, Voicfy grants the customer a licence to use the accepted final recording only for the media, production category, territory, duration, reach, placement type and other usage parameters recorded in the project or booking confirmation. Unless expressly stated otherwise, the licence is non-exclusive and may be exercised by the customer and service providers acting solely for the customer's authorised campaign or production.

Paid advertising, broadcasting, boosted or sponsored distribution, resale, templates, stock libraries, character reuse, additional language versions and uses outside the booked scope require an appropriate licence or written extension. Unused takes, auditions, raw files and contractor profile samples are not licensed unless expressly included.

The customer may edit the final recording as technically necessary for the authorised production but may not use edits to create a misleading endorsement, unlawful content or a materially different performance outside the agreed scope.

10. Voice cloning and artificial intelligence

No recording, audition, sample or other voice material may be used to train, fine-tune, evaluate or operate a voice model; create a synthetic, cloned or imitated voice; derive biometric voice templates; or generate new speech, unless Voicfy and the affected performer have given a separate, explicit written permission defining purpose, system, data, duration and compensation.

Ordinary technical processing necessary to edit, clean, master, transmit or store the commissioned recording is permitted. A product feature expressly sold as synthetic voice or text-to-speech is governed by the separate terms displayed for that feature and does not expand rights in human-performer recordings.

11. Customer materials and third-party rights

The customer retains ownership of its scripts, brands and supplied materials. It grants Voicfy and the assigned contractors a non-exclusive licence to use them as necessary to quote, produce, quality-check, deliver and document the project.

The customer warrants that it may supply and commission use of those materials and instructions. It must defend and indemnify Voicfy against substantiated third-party claims caused by customer materials or instructions, except to the extent Voicfy caused or increased the infringement.

12. Confidentiality and portfolio use

Each party must protect non-public commercial, technical and project information received from the other and use it only for the relationship. Disclosure is permitted to personnel, contractors and professional advisers who need the information and are subject to appropriate confidentiality duties, or when required by law.

Voicfy and contractors may not publish confidential project material as a portfolio reference before public release or without the customer's permission. Publicly released work may be referenced only where no contrary project term or confidentiality obligation applies.

13. Platform availability, moderation and suspension

Voicfy may maintain, update or temporarily restrict the platform where reasonably necessary for security, legal compliance or reliable operation. Voicfy does not promise uninterrupted availability unless a service level is expressly agreed.

Accounts or content may be restricted or removed for material breach, fraud, security risk, unlawful conduct or non-payment. Where reasonable and legally permitted, Voicfy will state the reason and provide an opportunity to remedy or challenge the decision.

14. Warranty and liability

Voicfy is liable without limitation for intent and gross negligence, injury to life, body or health, fraudulently concealed defects, expressly assumed guarantees and liability that cannot legally be limited, including mandatory product-liability rules.

For simple negligence, Voicfy is liable only for breach of an essential contractual obligation whose performance makes the contract possible and on which the customer may normally rely. In that case liability is limited to the foreseeable damage typical for the contract. Otherwise liability for simple negligence is excluded.

The preceding limitations also protect Voicfy's representatives, employees and contractors. They do not change the agreed remedy obligations for defective production work. The customer remains responsible for its final legal, regulatory and brand review before publication.

15. Term, termination and consequences

The platform-use relationship begins when an account is created and continues until terminated. Either party may terminate it in text form at any time. The right to terminate for cause remains unaffected.

Termination does not cancel paid project contracts, payment obligations, granted licences or provisions intended to survive, including confidentiality, liability, tax and dispute provisions. Voicfy may retain records where required for contract evidence, accounting, tax, fraud prevention or legal claims.

16. Changes to these Terms

Voicfy may update these Terms for future platform use and future orders for legal, security, operational or product reasons. Material changes will be provided on a durable medium with reasonable advance notice where required. They do not retroactively change a completed order without express agreement.

Voicfy may require explicit acceptance of a new version before further use or a new paid order. Continued sign-in alone is not treated as acceptance of a material change.

17. Governing law and venue

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods and conflict-of-law rules that would refer to another law.

If the customer is a merchant, legal entity under public law, public-law special fund or has no general place of jurisdiction in Germany, the courts of Berlin, Germany have exclusive jurisdiction to the extent legally permitted. Mandatory jurisdiction rules remain unaffected.

18. Final provisions

Legally relevant notices may be sent to the email address stored in the account unless a stricter form is required. The customer must keep that address current.

If a provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision is replaced only by the applicable statutory rule; this clause does not reverse the legal burden of proof.